Refund policy

30-Day Returns

You may request a return within 30 days after delivery. To be eligible, an item must be unused and in its original condition and packaging, with all included parts and proof of purchase. Email support@wallwoodly.us with your order number and the item you wish to return. Please wait for return instructions before sending anything back.

Return Shipping

Approved returns shipped from within the United States include a prepaid return label. We do not charge a restocking fee.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@wallwoodly.us. Include your order number and clear photos so we can review the issue and arrange an appropriate resolution.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for processing; your bank or card provider may need additional time to post the credit.

Contact

Email support@wallwoodly.us or call +1 (321) 731-9754. EIN: 33-1858967. Business mailing address: 2000 Park Lane, Frankfort, KY 40601, United States. This is not a return center; contact us for return authorization and instructions.