Frequently Asked Questions

Where do you ship?

We offer free standard shipping to eligible addresses in the United States. We do not currently ship internationally. Shipping options and any applicable charges are shown at checkout.

When will my order arrive?

Orders are generally processed in 1–2 business days, Monday through Friday, excluding US public holidays. Standard transit is estimated at 2–3 business days after dispatch, for an estimated total of 3–5 business days. Delivery times are estimates, not guarantees.

How can I track my order?

We email tracking information when it becomes available after shipment. Enter your tracking number on our Track Your Order page.

What is your return policy?

You may request a return within 30 days after delivery. Items must be unused, in their original condition and packaging, with all parts and proof of purchase. Contact us before mailing anything; our business mailing address is not a return center. Approved US returns include a prepaid return label, and we do not charge a restocking fee. See our Return & Refund Policy for details.

What if my item arrives damaged or incorrect?

Email support@wallwoodly.us within 7 days of delivery. Include your order number and clear photos so we can review the issue.

When will I receive a refund?

After an approved return is received and inspected, approved refunds go back to the original payment method. Please allow 5–10 business days after approval for processing; your bank or card provider may need additional time.

How can I contact you?

Email support@wallwoodly.us or call +1 (321) 731-9754. Include your order number for order-related questions.